To truly improve how they meet the needs of a broad and diverse audience of citizens, agencies must ingrain customer service in every department and ensure that service flows through multiple channels. Creating an agency-wide culture of customer service is the responsibility of every employee. Duckwitz cited several examples of putting this philosophy into practice.
For example, the San Diego County
Health and Human Services Agency shows how to achieve this through a collective. Multi-channel effort to successfully increase digital engagement aims to encourage more active lifestyles for the county’s 3.3 million residents by partnering with health care providers, community and faith-based organizations, businesses, school districts, and others.
Through digital outreach and daily notifications
Live Well San Diego Connecting with thousands of residents and inspiring them to take positive actions to protect their health, safety amazon database and well-being. GranicusLeon County, Florida, was also recognized for its concerted efforts to inform and prepare residents for emergency weather events such as hurricanes and tropical storms.
In a far-reaching outreach and digital
Communications campaign, Leon County flexible strategy and can be adopted sent out more than 1 million emergency notifications. And communicated the importance of staying connected during an emergency. As a result, Leon County’s platform gained 5,341 citizen tg data subscribers, increasing the number of citizens who are informed and prepared for future emergencies.
Finally, Duck witz presented a recent campaign by
The Tennessee Department of Trans. Iportation (TDOT). After three TDOT workers were killed due to distracted driving in 2016, the departm. Ient aimed to raise awareness about highway worker safety to avoid future tragedies. The campaign incl. Iuded multiple digital communication tools, videos, graphics, web-based messages, highway message bo. Iards, and social media posts.